فرصة عمل : خدمة عملاء في شركة إماراتية

فرصة عمل : خدمة عملاء في شركة إماراتية

المهام المطلوبة

إدارة المكالمات:

التعامل بكفاءة مع كميات كبيرة من المكالمات الواردة والصادرة في الوقت المحدد.

اتباع التعليمات:

الالتزام بسيناريو النصوص والإرشادات المحددة لكل مكالمة.

تحديد احتياجات العملاء:

فهم احتياجات العملاء، توضيح المعلومات، وتقديم الحلول أو البدائل المناسبة.

تقديم العروض التسويقية:

تسويق منتجات وخدمات المؤسسة عند توفر الفرصة لذلك.

بناء علاقات مستدامة:

تعزيز العلاقات مع العملاء من خلال جمع بيانات إضافية مثل البريد الإلكتروني أو رقم هاتف آخر.

الاحتفاظ بالسجلات:

توثيق جميع المحادثات في قاعدة بيانات مركز الاتصال بشكل واضح ومنظم.

حضور التدريبات:

المشاركة في التدريبات التعليمية بانتظام لتحسين مستوى الخدمة والأداء.

متابعة تحقيق الأهداف:

العمل على تحقيق الأهداف المحددة لقسم خدمة العملاء.

قدّم الآن!

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مقالات قد تهمك

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